Privacy Policy

Sunny Nails Pte. Ltd. and our affiliated franchised salons (“Sunny Nails Group”, “we”, “our”, or “us”) understand that our clients care deeply about how their personal data is collected, used, and safeguarded.

We are fully committed to protecting your personal data in compliance with the Personal Data Protection Act 2012 (PDPA) of Singapore and other applicable international data privacy laws (e.g., GDPR where relevant).

By accessing or using Sunny Nails’ services—including our website, booking platform, social media channels, or visiting a Sunny Nails salon (operated directly or as a franchise)—you acknowledge that you have read, understood, and agreed to the terms of this Privacy Policy.

By clicking or checking any statements such as “Sign Up”, “I confirm that I have read and accepted the Privacy Policy”, “Try Free Manicure”, “Book an Appointment”, or similar, you consent to the collection, use, disclosure, transfer, and processing of your personal data as described herein.

This Policy describes how we collect, use, disclose, and protect your personal data. It applies to all interactions with Sunny Nails Group through digital, social, or physical channels and is relevant for both our main company and franchised locations.

Depending on your interaction with us, we may collect the following categories of personal data:

• Identity Data: Full name, date of birth
• Contact Data: Mobile number, email address
• Service Data: Appointment records, service preferences, technician details
• Media Content: Photographs and/or videos of nail work performed (only with
  your verbal or written consent)
• Social Media Interactions: Mentions, tags, comments involving our brand
• Technical Data: IP address, device type, browser info, cookies
• Feedback Data: Testimonials, reviews, customer satisfaction responses

Sunny Nail uses the collected data for various purposes:

• To provide and maintain our Service
• To notify you about changes to our Service
• To allow you to participate in interactive features of our Service
• To provide customer support
• To gather analysis or valuable information to improve our Service
• To monitor the usage of our Service
• To detect, prevent, and address technical issues
• To provide you with news, special offers, and general information about other goods, services, and events

We collect data through:

• Website and online forms
• Our booking and CRM system (e.g., Altegio)
• WhatsApp, email, phone, and other communication tools
• Interactions via Instagram and other social platforms
• On-site salon forms and direct service interactions
• Automated technologies including cookies and analytics tools

Your personal data is used for the following purposes:

• To schedule, confirm, amend, or cancel your appointments
• To provide and manage salon services
• To send appointment reminders, updates, and customer support
• To feature completed works (photos/videos) in our social media, website, or
  promotional materials—with your prior consent
• To submit work (photos/videos) to our internal nail quality review group to
  improve service quality
• To ensure a consistent customer experience across all Sunny Nails salons,
  including franchisees
• To comply with legal obligations and government requests
• To improve our services through internal analytics and customer feedback

By using our services and submitting your personal data, you consent to our collection, use, and disclosure as outlined in this Policy.

You may withdraw your consent at any time by contacting our Data Protection Officer (see Section 13). Please note that certain features or services may not be available if you withdraw your consent.

Our services are not intended for individuals under the age of 13. We do not knowingly collect personal data from children under 13. If we become aware of such data, we will delete it promptly.

We do not sell or rent your personal data. Your data may only be shared:

• Within Sunny Nails Group, including franchised salons, for service delivery and
  coordination
• With authorized third-party vendors who support our operations (e.g., booking
  software, hosting, analytics), under strict confidentiality agreements
• With marketing platforms (e.g., Meta, Google), but only with your express
  marketing consent
• With legal or regulatory bodies when required by law

All franchisees and third parties are required to comply with PDPA and Sunny Nails’ internal data protection standards.

In the course of operations, your data may be accessed by or transferred to franchise salons in jurisdictions outside Singapore.

In such cases, we will ensure that appropriate safeguards are in place to maintain a level of protection comparable to that under the PDPA or required by relevant local regulations (e.g., GDPR in the EU).

We retain personal data for as long as necessary to fulfill the purposes outlined in this Policy, or as required by law.

Once data is no longer needed, we securely destroy or anonymise it.

We employ industry-standard security measures to protect your personal data, including:

• Encrypted communications and secure servers
• Access controls for staff and third-party systems
• Regular data protection audits and internal security protocols
• Confidentiality training for all personnel

Our website uses cookies and similar technologies to:

• Recognize repeat visitors
• Track preferences and user behavior
• Improve website functionality and performance

You may disable cookies in your browser settings, but this may affect the usability of some features.

Our services may contain links to third-party websites. We are not responsible for the privacy practices of such websites. We encourage you to read their privacy policies.

We may engage external companies or individuals to assist in service delivery, site maintenance, analytics, or customer interaction. These providers only access your personal data to perform tasks on our behalf and are bound by confidentiality agreements.

You have the right to:

• Request access to your personal data
• Request correction of inaccurate or incomplete data
• Withdraw consent at any time

To exercise any of your rights, please contact our Data Protection Officer:

Data Protection Officer
Email: legal@sunnynails.sg
Phone: +65 8028 9183

We may update this Privacy Policy periodically to reflect changes in the law, our services, or operational needs. All changes will be published here with an updated “Effective Date.” Continued use of our services indicates your acceptance of these updates.